LegalOutlearn Privacy Policy

Effective date: February 16, 2026

Outlearn, Inc. (“Outlearn”, “we”, “us”, or “our”) operates the Outlearn AI-powered customer support chatbot platform (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Definitions

  • Service: The Outlearn AI chatbot platform used for customer support and automated assistance.
  • Personal Data: Information that identifies or can reasonably be linked to an individual.
  • Conversation Data: Messages, prompts, responses, and related metadata exchanged between end users and the Outlearn chatbot.
  • Usage Data: Data collected automatically through use of the Service.
  • Cookies: Small files stored on a user’s device.
  • Data Controller: Outlearn, Inc.
  • User: Any person or entity using the Service, including Customer end users.

2. Information We Collect

  • Personal Data may include name, email address, conversation content, metadata, authentication details, and feedback.
  • Conversation and AI Interaction Data is processed to generate automated responses, improve accuracy, ensure reliability, and detect misuse.
  • Usage Data includes IP address, browser type, device information, and interaction logs.
  • Cookies are used to operate, secure, and analyze the Service.

3. How We Use Data

  • To operate and maintain the Service
  • To generate automated support responses
  • To improve AI performance
  • To provide customer support
  • To monitor security and prevent abuse

4. AI Processing & Automated Decision-Making

Outlearn uses machine learning to generate responses. The Service does not make legal or financial decisions without human involvement.

5. Legal Basis for Processing (GDPR)

Processing is based on contract performance, legitimate interests, consent, or legal obligations.

6. Data Retention

Data is retained only as long as necessary for Service delivery, legal compliance, and dispute resolution.

7. Data Transfers

Data may be transferred internationally with reasonable safeguards in place.

8. Disclosure of Data

Data may be shared with service providers or disclosed for legal compliance.

9. Security

Commercially reasonable measures are used to protect data.

10. Your Rights

Users may request access, correction, deletion, restriction, portability, or withdrawal of consent.

11. Children’s Privacy

The Service is not intended for individuals under 18.

12. Third-Party Links

Outlearn is not responsible for external privacy practices.

13. Policy Updates

This policy may be updated periodically.

15. Contact

Email: support@outlearn.com

Company: Outlearn, Inc.