Blog
Notes from the people building Outlearn
Articles, roundups and comparisons about the part of customer support that AI is actually good at, and the part where it still needs a person. Sources on every number. Dates on every price.
Latest posts
Article
8 min read
The AI resolution rate gap: vendors say 76%, our data says 46%.
Ten AI support vendors advertise 60–98% resolution rates. Three define the term. One dataset of 29,003 conversations reads 45.9% or 94.3% by definition.
By Marija Jovanović
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Article
3 min read
Customer service metrics: the eight worth tracking.
The eight customer service metrics worth a place on the dashboard, what each one measures, the pair it must be read with, and how each gets gamed.
By Marija Jovanović
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Elsewhere on Outlearn
How we write these
Four rules, and they are the reason this blog exists on outlearn.com rather than somewhere easier.
01
Every number has a source and a date
If a post says a competitor charges $75 a seat, the sentence carries a link to the vendor's own pricing page and the date we read it. Prices change. A number without a date is a number you cannot check, and most of the pages ranking for these terms publish exactly that.
02
We say where we lose
Every comparison names the things the other product does better, and our own rows read honestly. Where a row is a gap of ours, the row says so plainly instead of burying it in a footnote. A comparison that only flatters the author is an advert, and you would find out anyway.
03
Nobody pays to be in here
There is no sponsored placement, no affiliate link, and no arrangement of any kind behind the order things appear in. Where we rank ourselves, we say so in the same breath.
04
Posts get re-checked, not re-dated
Every post carries a visible last-updated line, and it moves when the content moves rather than when the file is touched. If a price changed and we have not caught it yet, mail team@outlearn.com and we will fix it and move the date.
Found something wrong?
team@outlearn.comTell us which line and we will correct it and move the date on the post.