The product, in one page
The AI customer service agent that finishes the ticket.
An AI customer service agent is software that reads your documentation and answers customers on its own, 24/7. Outlearn is the one that also books the demo, moves the refund and looks up the order mid-conversation, then hands the rest to your team with the whole story attached.
Free plan, no card. One agent handles unlimited conversations at once. Last updated 6 September 2026.
Sources · 1
Account Settings › Security · synced 12 min ago
The article behind the answer sits under it. The reader opens it in one tap.
Measured, not promised
Half of real conversations end without a human. We publish the rest.
These are production numbers with the denominator attached, from the AI support benchmark. Resolved, handed off, and the conversations that ended as neither.
- 29,003
- real customer conversations, Oct 2025 to Aug 2026
- 45.9%
- resolved by the agent on its own, no human involved
- 50.8%
- resolved on its own in the last 90 days, as it learned the docs
- 4,571
- conversations handled in July 2026, about 148 a day
How it works
An AI support agent that reads, answers, acts and knows when to stop
It reads what you already wrote
Help centre, wiki, Drive, closed tickets, your website. Connect a source once and the agent keeps re-reading it, so Tuesday’s policy edit is Tuesday’s answer.
It answers with the source attached
Every reply carries a Sources chip the reader can open. Internal documents stay internal: a public visitor never sees an internal answer, even when it is the best match.
It does the thing, mid-conversation
Books the demo, sends the email, looks up the order, calls your own API with your own auth. You describe when in a sentence; the agent reads every message and decides.
It gets a person when it should
Refunds, disputes, an upset customer: the conversation goes to your team with the full transcript and an AI summary. Nobody tells the story twice.
Knowledge in
Reads 20 systems you already maintain
Nothing gets migrated and nothing gets re-uploaded. Connect the help centre, the wiki, the drive and the ticket history once; add uploaded files, a website crawl or a short snippet for the answers that live nowhere yet.
- Zendesk
- Confluence
- Google Drive
- SharePoint
- Intercom
- Salesforce
- Help Scout
- OneDrive
- Dropbox
- Box
- GitHub
- Slack
Plus Helpjuice, Freshdesk, Microsoft Teams, Google Chat, Gmail, uploads and URLs.
Answers out
Not another AI help desk. It works inside yours.
Configure the agent once and every channel answers from the same brain. Where a person has to take over, the conversation lands in the helpdesk your team already has open, as the handoff page shows.
- Website chat widget
- Email inbox
- Slack
- Microsoft Teams
- Google Chat
- Zendesk
- Intercom
- Your own app, via API
Logged-in customers are recognised through a token your backend signs; the agent greets them by name and carries their identity into actions.
Set up like a note, measured like a team
You brief it. Then you read how it did.
There is no decision tree. The agent's behaviour is a block of text you write in Settings, and its work shows up in Analytics with the questions it could not answer, ranked, refreshed every week.
Agent · Settings
LiveCustom instructions
Tone
Be warm, clear, and professional. Avoid technical jargon unless the user is clearly technical.
When you don’t know
Question you can’t answer: say so honestly. Don’t guess or make things up.
Escalation
If a user asks to speak with a human, don’t try to talk them out of it. Immediately trigger a handoff.
Analytics · Overview
This monthTotal conversations
1,284
Auto-solved
51%
Time saved
96 h
Satisfaction score
4.6 / 5
Content gaps · this week
- 01Can I pause my subscription instead of cancelling?
- 02Do you offer a student discount?
- 03How do I export my data?
The difference
Most AI chatbots stop at the answer
A typical AI chatbot
Outlearn
Answers from a copy of your docs someone uploaded in March.
Answers from the live source, re-read as it changes, with the article attached.
“Here is a link to the form.”
Books the slot, sends the email, looks up the order, inside the conversation.
Guesses when the docs run out. Confidently.
Says so, or brings in a person with the transcript and a summary.
One more inbox for your team to watch.
Lives in the widget, the inbox, Slack, Teams, Zendesk or Intercom you already run.
Priced per seat, or per resolution.
Credits for the AI’s work. No seats, no charge for a handoff, free plan to start.
Pricing, for the record: credits for the AI's work, never per seat, never per resolution. Free $0 with 100 credits, Starter $99/month with 2,000 credits, Growth $199/month with 4,500 credits, Scale $599/month with 15,000 credits. 14-day trial on paid plans, no card. Full detail on the pricing page.
Point it at your website, ask it the question your team answers most, and watch it finish.
Your URL, one connected source, the Preview button. A few minutes on the free plan, no card.
The questions support leads ask about AI agents
What is an AI customer service agent?
Software that reads your company's documentation and answers customers' questions on its own, around the clock, on the channels you already run.
Outlearn's agent also takes actions during the conversation, such as booking a meeting, sending an email or looking up an order, and hands a conversation to your team with the full transcript when a person should take over.
How is this different from a customer service chatbot?
A scripted chatbot follows a decision tree you build and maintain.
Outlearn's agent reads your live sources, decides how to answer each message, shows the article behind the answer, and runs actions from a plain-language trigger you write in a sentence. When the docs run out it says so, or hands off, instead of guessing.
What does it learn from?
Your knowledge base, documents, website and the tools you already use: Helpjuice, Zendesk, Confluence, Help Scout, SharePoint, Google Drive, OneDrive, Dropbox, Box, GitHub, Slack, Microsoft Teams, Google Chat, Salesforce and Intercom, plus uploaded files, crawled URLs and short written snippets. Auto-sync monitors connected sources and pulls in updates as they happen, and you can trigger a resync at any time.
How well does it actually resolve conversations?
Across 29,003 real customer conversations from October 2025 to August 2026, the agent resolved 45.9% with no human involved; in the last 90 days of that window it was 50.8% of 10,694.
Both numbers, their denominators and the method are published on the AI support benchmark, along with how often it handed off.
Where can it answer?
As a chat widget on your website, from your email inbox, inside Slack, Microsoft Teams and Google Chat, inside Zendesk and Intercom, or in your own app through the API.
One agent, configured once, answers from the same knowledge on every channel.
Can it recognise logged-in customers?
Yes.
Your site passes a small token signed by your backend, and the agent can greet the customer by name, pick up their earlier conversations, and pass their verified identity to actions, so 'What's the status of my order?' is answered without asking for account details.
How is it priced, and how long does setup take?
Credits for the AI's work, never per seat and never per resolution.
The free plan needs no card, and every paid plan has a 14-day trial. Setup starts with your website URL or a connected source; you can test the agent from the Preview button in the dashboard before embedding anything.
Keep reading
Knowledge base chatbot
Reads Helpjuice, Zendesk, Confluence, Drive, SharePoint, Slack and your website in place, kept in sync, with the source shown.
Chatbot to human handoff
The full transcript and an AI summary go with the conversation; the customer never repeats themselves.
Zendesk AI Chatbot
Reads your Guide articles and closed tickets, opens tickets mid-conversation.
Shopify AI Chatbot
Order questions answered from the store, returns and WISMO off your queue.