Ecommerce support
Monday order questions stop owning your team
Monday starts with the same WISMO backlog: "where is my order?", return requests, and product questions waiting from the weekend. Outlearn is an AI support agent for online stores. Your ecommerce chatbot answers in the website widget and over email, so customers get store answers while your team handles the conversations that actually stop the day.
Our measured average is 50.4% of conversations solved automatically. Across the platform, those solved order-status, return, and product tickets come off the team's Monday workload.
- 50.4%
- Our measured average of conversations solved automatically
- 20+
- Sources we can read from
- $99
- Where paid plans start, per month
Last updated 14 August 2026
The Monday WISMO backlog gets real order status
Order-status questions are the single largest ticket category for online stores. They land after the weekend, keep landing through the day, and pull the same people away from return requests and customer-specific problems.
This ecommerce chatbot looks up an order in Shopify or WooCommerce during the conversation. The customer receives that order's actual status, not a shipping template, and the ticket doesn't wait for someone to open another tab.
Fit, shipping cutoff, and return eligibility answers
An ecommerce chatbot reads your full website crawl, including product pages, shipping policy, and returns policy. It keeps re-reading what you connect, so a changed product page or policy is part of the answer.
It can also read help center platforms, files, and team chat. That gives customers answers based on the store information you already maintain, not a generic reply that ignores your catalog.
When someone asks what products are available, Outlearn can list products in the conversation. The buying question stays in the same thread instead of becoming another ticket for your team.
When Black Friday volume hits and January returns arrive
Ticket volume spikes from Black Friday through January returns exactly when hiring support coverage is hardest. Product questions, shipping questions, and return asks don't slow down because your team is already stretched.
Outlearn charges credits for the AI's work, never per seat and never per resolution. A standard response costs 1 credit. Paid plans start at $99 a month with 2,000 credits, so temporary volume doesn't turn into a seat-count decision.
Stop at the return exception, then hand it over cleanly
Outlearn answers only within what the asker is allowed to see. An order question stays connected to the right customer and the information that customer can access.
When a customer-specific exception needs your team's decision, Outlearn hands over the conversation with the full transcript and an AI-written summary attached. The person taking over sees the order question, the answers already given, and where the conversation stopped.
Frequently asked questions
Does it know my catalog?
It reads your website, including product pages, and can list products during a conversation. That gives customers a direct answer when they're deciding what to buy.
What happens when it can't answer a return question?
It escalates when it can't verify the information it needs or when a customer-specific exception needs your team's decision. That keeps return eligibility exceptions with the people who can actually decide them.
What does it cost at my volume?
A standard response costs 1 credit. Paid plans start at $99 a month with 2,000 credits. Pricing is for the AI's work, never per seat and never per resolution.
How long does setup take?
There's nothing to migrate. You connect whatever you already run, and Outlearn reads it in place.
Does this ecommerce chatbot work with my store platform?
Outlearn can look up orders in Shopify or WooCommerce. That's on top of the 20+ sources we can read from, including your website, help center platforms, files, and team chat.
Start answering Monday's order questions
Start with the store information you already have. Try the free plan with no card required, then use the 14-day free trial on any paid plan when you're ready.
Keep reading
WISMO, the order-status flood
Why "where is my order" dominates store inboxes, and the cost math of answering it.
Pricing
Priced by the AI work the agent does. No charge per seat, and a free plan to start.
Chatbot pricing, the real math
Ten vendors normalized to cost per resolved conversation, and what happens to the bill when AI fails.
Use cases
Ticket overload, after-hours gaps, inconsistent answers, slow agent ramp-up.