Order answers happen on your storefront, immediately, with a Shopify chatbot

The same tracking question keeps coming

The same tracking question keeps coming because the shopper is on your site now, and the answer sits in an admin tab someone has to open. During a promo, those questions stack up. Some shoppers leave before anyone replies.

Sizing questions arrive after your team has gone home. The answer’s scattered across product pages, sizing charts, and an FAQ doc. By morning, the shopper may have bought somewhere else.

Simple policy questions wait in the same queue as complicated return cases that actually need a person. Your team spends the morning sorting them.

The order question gets answered while the shopper’s there

Outlearn looks up the order or product in the live store during the conversation. The shopper gets an answer without waiting for someone to open the admin. The Shopify chatbot handles the question while the shopper’s still on the site. The queue has one less tracking request waiting for your team.

After-hours sizing questions get answered from what you’ve connected. Shipping rules and policy details stay available, so the shopper can decide with the detail in hand. Your team doesn’t wake up to another simple pre-purchase question.

Your team opens the conversations that need judgment, not the same order question again. The return request arrives with its context when it needs a human. In the morning, the transcript and AI-written summary are already attached. Your team can start with the actual issue instead of reconstructing the conversation.

It answers return policies. Your team handles return cases

Outlearn looks up order status and products in your live store. It answers return and policy questions from your policy docs.

It doesn’t process the refund or return itself yet. It escalates instead of inventing, with the full transcript and an AI-written summary attached.

From the first order question to the return that needs your team

First message: a tracking question. The customer says "Where is my order? I placed it 3 days ago", and it answers "Order #4891 is in transit, estimated delivery tomorrow by 5 PM" from a live order lookup.

Before checkout, sizing and policy questions get settled. It answers policy, sizing, shipping, and returns questions from a crawl of your store's pages, FAQ docs, files, and 20+ sources we can read from. It keeps re-reading what you connect.

At the product page, the conversation stays with the shopper. A shopper can open the website widget while deciding what to buy. That same conversation can happen in email, Slack, Microsoft Teams, and Google Chat, with people seeing only what they're allowed to see.

When the return gets messy, your team gets context instead of a blank ticket. Outlearn says when it doesn't know and escalates instead of inventing. Your team gets notified instantly with the full transcript and an AI-written summary attached.

When the sale hits, your bill doesn’t add seats

Credits cover the AI’s work, never seats and never resolutions. Free is $0 with 100 credits. Starter is $99/month with 2,000 credits. Growth is $199/month with 4,500 credits. Scale is $599/month with 15,000 credits.

AI responses cost 1 to 5 credits depending on the model, and off-topic questions don’t burn credits. Bigger plans unlock more models. Start with a 14-day free trial, no credit card.

Prove it with a real order from yesterday

Shopify questions store teams ask before they connect